Legal Terms
Terms & Conditions
Please read these terms carefully before using the Sisonke platform. By accessing or using our services, you agree to comply with these terms.
Overview
A transparent framework for trusted travel and delivery.
These Terms & Conditions set out the rules for using Sisonke, including how accounts, payments, parcels, safety, and legal responsibilities are managed. They are designed to support a safe, respectful, and dependable community across South Africa.
Acceptance of Terms
Users agree to these Terms by creating an account, booking a ride, or using Sisonke for parcel delivery.
- By registering, booking, or interacting with the platform, you agree to these Terms and any updates published by Sisonke.
- If you do not agree with these terms, you should not use our services.
About Sisonke
Sisonke connects passengers, drivers, parcel senders, and parcel receivers through one secure platform.
- Passengers can request rides and travel with verified drivers.
- Drivers can offer transport and support delivery routes.
- Parcel senders and receivers can coordinate secure movement of goods.
User Accounts
Every user is responsible for maintaining a secure, accurate, and confidential account.
- Provide accurate and current account information when registering or updating your profile.
- Keep your password and authentication methods secure and confidential.
- You remain responsible for all activity conducted through your account.
Driver Responsibilities
Drivers must meet legal, safety, and professional standards before and during service delivery.
- Hold a valid licence and any required operating permissions.
- Maintain a roadworthy vehicle and valid insurance where required.
- Follow all traffic laws, safety rules, and professional conduct expectations.
Passenger Responsibilities
Passengers are expected to behave respectfully and provide the information needed for safe travel.
- Respect drivers, other passengers, and the platform community.
- Provide accurate pickup locations and contact details where needed.
- Pay applicable fees and follow posted safety instructions.
Parcel Delivery
Parcel activities must remain lawful and safe at all times.
- Users are responsible for ensuring that parcels are lawful and permitted for transport.
- Dangerous, prohibited, illegal, or hazardous goods are not allowed.
- Sisonke may refuse, delay, or block deliveries that violate these rules.
Payments
Payments are processed securely, but services and pricing remain subject to change.
- Payments are handled through secure channels and may be subject to fees, taxes, or service charges.
- Prices and available offers may change at any time without notice where permitted.
- Refunds will be assessed according to the applicable company policy and local law.
Cancellation Policy
Cancellations may be subject to fees depending on the booking type and timing.
- Ride cancellations may be subject to a cancellation fee depending on timing and service conditions.
- Parcel cancellations may also be subject to charges if work has already started.
- Driver cancellations may result in platform review where repeated or unjustified.
Prohibited Activities
The platform may not be used for abusive, deceptive, or unlawful conduct.
- Fraud, impersonation, or fake identity use is prohibited.
- Users may not harass drivers, passengers, or parcel recipients.
- Uploading malicious content or violating South African law is strictly prohibited.
Safety
Safety is a core requirement for all users and all bookings made through the platform.
- Users should always prioritise their personal safety and the safety of others.
- Emergency situations should be reported to the relevant authorities and to Sisonke support immediately.
- The platform encourages safe pickup, safe travel, and safe handovers for all services.
Limitation of Liability
Sisonke provides a technology platform that connects users and does not assume liability beyond the limits permitted by law.
- Sisonke acts as a technology and matching platform rather than a direct carrier in every circumstance.
- Our liability is limited to the extent permitted under applicable South African law.
- Users are responsible for their own decisions, conduct, and compliance with the law.
Intellectual Property
All Sisonke branding, content, software, and platform assets remain the property of the company or its licensors.
- The Sisonke logo, brand identity, website, mobile apps, software, and content are protected.
- Users may not use platform branding or content without prior written permission.
- Any unauthorised copying or redistribution may be treated as a violation of these terms.
Account Suspension
Sisonke reserves the right to suspend or terminate accounts where conduct breaches these terms or platform standards.
- Violations of these terms may lead to warnings, temporary suspension, or permanent account termination.
- Sisonke may investigate reports and act to protect the wider community and platform integrity.
Changes to Terms
These terms may be updated from time to time and users will be notified where legally required.
- Sisonke may update these Terms as laws, policies, or services evolve.
- Where required, users will be notified of material changes through the platform or other reasonable channels.
- Continued use of the platform after updates indicates acceptance of the new terms.
Governing Law
These Terms are governed by the laws of the Republic of South Africa.
- Any dispute relating to these Terms will be interpreted in accordance with South African law.
- The parties agree that South African courts have jurisdiction where applicable.
Contact
Questions about the terms?
Our legal and support team can assist with account concerns, payment disputes, policy clarification, and any urgent safety issues.
Support Email
legal@sisonke.app
Phone
+27 11 000 0000
Address
Johannesburg, South Africa