Your privacy is protected by every layer of the Sisonke experience.

Sisonke respects the privacy of every user and is committed to handling personal information responsibly, transparently, and in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, protect, and share information when you use our platform.

Some information is required to create an account, verify identity, complete transactions, and provide a safer service. Where information is optional, you may choose not to provide it, although this may limit some features.

Sisonke uses real-time location data to match drivers, provide navigation, optimise routes, improve safety, maintain trip history, and enable parcel tracking. You may choose to turn location access off for some features, though this may impact availability and accuracy.

Sisonke does not sell personal information. We may share information only with trusted parties where it is necessary to provide the service, fulfil a lawful request, or protect users and the platform.

We use industry-standard security controls to protect information, including encryption, secure authentication, Firestore security rules, secure cloud infrastructure, access control, monitoring, and audit logs.

To exercise your rights, contact our privacy team using the details below. We may need to verify your identity before processing a request.

We retain personal information for as long as necessary to provide services, comply with legal and tax obligations, resolve disputes, enforce agreements, and protect our platform against fraud or abuse.

Our platform is not intended for children under the applicable minimum age without appropriate parental or guardian consent. If we learn that a child has provided personal information without valid consent, we will take steps to remove it where required by law.

Sisonke may use third-party services such as Firebase, Google Maps, payment providers, and push notification services to support account management, navigation, payments, and delivery updates. These services have their own privacy policies and terms of use, which you should review.

Sisonke complies with the Protection of Personal Information Act (POPIA) and processes personal information responsibly, lawfully, and with appropriate safeguards. We are committed to transparency, accountability, and lawful data handling.

We may update this Privacy Policy from time to time to reflect new services, legal requirements, or operational changes. Where required, we will notify users through the platform or other reasonable channels.